Disclaimer

Please raise delivery related issues ONLY through our official email customersupport@rpharma.in.

Any other customer care communication channel or contact numbers available on the Internet may be fraudulent. Please trust only the official modes of communication available on our website.

Fraud awareness disclaimer

Please note that we have observed there are various methods used to defraud the public at large including RPharma customers through communication made with the unauthorized use of RPharma's name and brand. The fraudsters are falsely presenting themselves as RPharma employees, customer service representatives, or agents. The purpose of such activities is to induce you to provide sensitive information or to pay a fee through a web-link or through other modes of communication. Please refrain from transferring any money or providing any details to such persons before verifying their authenticity. RPharma or its representatives would never ask you to make additional payment for delivering any order.

You are strongly advised to use only our official website to communicate with RPharma. Many contact numbers or web-links provided over the internet and claiming to be RPharma customer care may be fraudulent.

If you believe you are the victim of fraud resulting from such activities, you may reach out to local law enforcement authorities. RPharma shall not be held liable or responsible for any claims, losses, damages, expenses, or other inconvenience resulting from or in any way connected to these fraudulent activities. However, RPharma may, at its discretion, take reasonable steps to support any legal proceedings initiated against individuals undertaking such fraudulent activities.

ONDC disclaimer

RPharma App does not practice any other form of differential treatment towards any Logistic buyer apps on ONDC Network

We at RPharma value the trust placed upon us and strive to offer the best experience to You. Our Grievance policy has been designed to resolve customer grievances in a timely and efficient manner, while treating our customers fairly and courteously.

Our endeavour is to provide You with a seamless experience while transacting via RPharma App and when required, our in-app customer redressal support process, is able to address all Your concerns. In rare circumstances where, owing to various human, network or system errors, some issues arise requiring a more focused and customized redressal, You may refer to the following redressal mechanism in the sequential order.