Refund and cancellation

This Refund and cancellation policy outlines about how you can cancel or seek a refund for a product / service that you have purchased through the Platform. Under this policy:

• Cancellations will only be considered if the request is made within 30 minutes of placing the order. However, cancellation request may not be entertained if the orders have been communicated to such sellers/merchant(s) listed on the Platform and they have initiated the process of shipping them, or the delivery personnel is out for pickup.
• In case We receive a refund for a transaction which You have processed earlier, We will refund the funds back to the source, including RPharma Wallet.
• In case the parcel is accepted by the consignee, the delivery will be deemed completed. After completion of the delivery, if the items are found to be damaged, incomplete or defective, please report the same to the consignor. We, being only the logistics partner, will not be responsible for the same.
• Further, in case of cancellation of a transaction, refunded amount will be credited back to the source.